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How do I redeem the Rewards Point?

Please refer to our Rewards Program for details. 

Do I have to register to place an order?
You do not have to register to shop with us. You have the option to sign in as a Guest to bypass the registration feature.

I don't see an "Add to Cart" button with the item, why?
If you do not see the "add to cart" button with the item, the item is temporarily unavailable. Please check back later.

When will I receive my package if I placed an order today?
Arrival date greatly depends on the carrier you select during check-out, please visit Shipping Policy for more detail.

When will I know if my order has shipped?
A shipment confirmation email will be sent to you once your order is shipped from our warehouse.

Will I be able to request Signature requirement, Reroute and Saturday delivery?
We are unable to fulfill those requests at this time. 

My order has not arrive, what should I do? 
Please Contact Us if your order does not arrive in the timeframe provided.

What type of payment do you accept?
We accept PayPal, Credit Cards (Visa, MasterCard, American Express, and Discover). We do not accept mailed in payment.

What is a Card Verification Number?
The Card Verification Number is the 3 digits located on the back of your credit card.

My credit card is declined, what should I do?
Please check if the billing address you put in the checkout matches with the credit card used.

Do you charge sales tax?
Yes, sales tax is applied to the order with shipping address in Minnesota.

How do I check my order status?
You can track your order anytime, just click on "Order Status" on the upper left corner of the website. 

When will my order arrive?
For US orders with standard shipping, it usually takes 4 to 10 business days.

I want to cancel my order, what should I do?
Please contact our Customer Service team for cancellation request. Please understand that we can only cancel orders that have not been shipped.

I want to change my order information or make some changes to the items I ordered. What should I do?
Please contact our Customer Service team immediately for further assistance.

How do I make a return for exchange or refund?
We offer a 45-day return period (original purchase price only, shipping and handling is not refundable). Please visit Return Policy page for details.

I found one item missing from my order. What should I do?
Please contact our Customer Service team for further assistance.

My order was cancelled while my credit card had an authorization hold. When will I get a refund?
The period for authorization hold varies with different credit card company. It usually is removed on the credit card within 3 business days. Please check with your credit card company directly for details.

I receive a defective or damaged product.
Please contact our Customer Service team for further assistance.

I am not satisfied with my purchase.
Please contact our Customer Service team for further assistance.

I cannot add more than one item into shopping cart.
Please wait a few minutes and refresh the page. If the problem persists, you could try the following step:
Turn on the "All Cookies" function in your computer. For example, if you are using Internet Explorer, go to Tools/ Internet Options/ Privacy, and set the slider to Medium High. The shopping cart will then record all the items that you have ordered.

How many coupon codes can I use at the checkout?
Only 1 coupon code can be used per order and coupons are not stack-able.

Where can I find out about special promotions?
Please subscribe to our newsletter for exclusive promotions. You may also visit our Coupon Codes page for available discount.

Where do I enter promotion codes?
You will be asked to enter a promotion code at the time of checkout, at 'Discount Code' section.

I still don't find the answer I need.
Please visit Contact Us page, our customer service representative will get back to your within 24 to 48 hours.

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